Safe Play Policy

Responsible Gaming at cbajei

cbajei is committed to providing a safe, fair, and transparent gambling environment for all players in Bangladesh. Our responsible gaming tools are designed to help you stay in control — every time you play.

Our Commitment to Safe Play

21+
Adults Only — 21 Years and Above
cbajei is strictly for players aged 21 and over. Age verification is required for all accounts. Under-age gambling is prohibited and accounts found to be held by minors will be permanently closed.

Gambling on cbajei is meant to be an enjoyable leisure activity — like attending a cricket match or watching BPL live. For the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond, it stays that way. But cbajei recognises that for a small number of people, gambling can shift from entertainment to something harder to manage.

That is why responsible gaming is not a box-ticking exercise at cbajei — it is a core part of how we operate. We provide a full suite of player-protection tools, a clear policy on under-age access, and a straightforward path to getting help if gambling ever stops feeling like fun.

This page explains every responsible gaming tool available on cbajei, how to recognise the warning signs of problem gambling, and exactly what to do if you — or someone you care about — needs support. All cbajei players are encouraged to read this page in full, regardless of how long they have been playing.

Player Protection Tools

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Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your cbajei account. Once the limit is reached, further deposits are blocked until the period resets. Limits can be lowered at any time — increases take 24 hours to apply so you have time to reconsider.
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Session Time Limits
Define a maximum number of hours per day that your cbajei account can be used for active gameplay. When the session limit is reached, you will be automatically logged out. This tool is particularly useful for players who lose track of time during long cricket betting sessions or slot game runs.
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Cooling-Off Period
Take a short break from cbajei without permanently closing your account. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cooling-off period your account is suspended — you cannot log in, deposit, or place bets. All cooling-off requests take effect immediately.
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Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, cbajei offers a self-exclusion option for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion your account is locked, withdrawals of existing funds remain available, and cbajei will not send you any promotional communications. Self-exclusion cannot be reversed before the chosen period expires.
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Reality Check Reminders
cbajei can send periodic pop-up notifications during gameplay reminding you of how long you have been playing and your net win or loss for that session. You can set reminders at intervals of 15, 30, or 60 minutes. These prompts are designed to keep you grounded and aware of your actual activity, not just the excitement of the game.
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Loss Limits
Separate from deposit limits, cbajei's loss limit tool lets you cap the maximum amount you are willing to lose within a given day, week, or month. Once your loss limit is reached, your account is suspended for the rest of that period. Loss limits are one of the most direct ways to protect your bankroll on cbajei.

Quick Reference — Available Controls

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Daily Deposit Cap
Limit deposits per calendar day. Takes effect immediately.
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Weekly Deposit Cap
Resets every Monday at 00:00 Bangladesh Standard Time.
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Monthly Deposit Cap
Resets on the first of each month at 00:00 BST.
Session Timer
Auto-logout when your daily play time limit is reached.
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Cooling-Off
Short break: 24 hrs, 48 hrs, 7 days, or 30 days.
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Self-Exclusion
Long-term lock: 6 months, 1 yr, 2 yrs, or permanent.
How to activate these tools: Log into your cbajei account, navigate to Account Settings, and select the Responsible Gaming section. All tools are available there. Alternatively, contact [email protected] and our team will apply any limit or exclusion on your behalf — usually within one business day.

Warning Signs of Problem Gambling

Problem gambling does not always look the same for every person. It can develop gradually and is sometimes hard to recognise in yourself. cbajei encourages all players to check in with the following list of warning signs honestly and regularly. If several of these apply to you, it may be time to use one of cbajei's responsible gaming tools or seek professional support.

⚠️ Gambling with money intended for essential expenses such as rent, food, utilities, or family obligations.
⚠️ Feeling unable to stop gambling even when you want to, or returning to play immediately after a losing session to try to win back losses.
⚠️ Spending more time or money on cbajei than you originally planned, and finding it difficult to stick to limits you set for yourself.
⚠️ Hiding gambling activity from family members, friends, or colleagues, or lying about how much you have spent or won.
⚠️ Borrowing money — from family, friends, or financial services — specifically to fund gambling on cbajei or any other platform.
⚠️ Feeling anxious, irritable, or restless when you are not gambling, or using gambling as a way to escape stress, sadness, or personal problems.
⚠️ Neglecting work, studies, or important personal relationships because of the time or mental energy devoted to gambling.
⚠️ Repeatedly making promises to yourself or others to stop or cut back, only to resume gambling shortly afterwards.
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If you recognise these signs in yourself or someone close to you, please reach out to cbajei support immediately. Our responsible gaming team can apply a self-exclusion or cooling-off period on your account the same day. You do not need to handle this alone.

How to Request Self-Exclusion

Requesting self-exclusion on cbajei is straightforward and confidential. Follow the steps below to lock your account for an extended period.

1
Contact cbajei Support
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and the exclusion period you want (6 months, 1 year, 2 years, or permanent).
2
Identity Confirmation
Our team will verify your identity to ensure the request is being made by the account holder. This protects against third parties misusing the exclusion process on your account without your knowledge.
3
Exclusion Applied
Once confirmed, cbajei will lock your account within one business day. You will receive a confirmation message. Your balance (if any) will remain available for withdrawal before or after the exclusion is applied.
4
Marketing Stopped Immediately
cbajei will remove you from all promotional mailing lists and stop any bonus or offer communications from the moment the exclusion is confirmed. No further marketing material will be sent during the exclusion period.
5
Reinstatement After the Period
When your chosen exclusion period ends, you must actively contact cbajei to reinstate your account — it does not reopen automatically. A mandatory 24-hour cooling-off period applies before reinstatement is completed, giving you time to reflect.

Tips for Staying in Control

Most cbajei players enjoy the platform without any issues. Here are some straightforward habits that help keep gambling fun and within healthy boundaries:

  • Set a budget before you play and treat it as the cost of entertainment — not an investment you expect to recover.
  • Never chase losses. If you have hit your limit for the session, log out. A losing streak does not mean a winning run is due.
  • Take regular breaks during gameplay. Use cbajei's session timer to remind yourself to step away, stretch, and reassess.
  • Avoid playing when you are stressed, tired, or under the influence of alcohol. These conditions impair judgement and can lead to larger, unplanned bets.
  • Keep gambling separate from other financial goals. Do not use funds earmarked for savings, rent, bills, or Eid gifts to fund your cbajei account.
  • Talk to someone. If gambling is causing arguments at home or affecting your work, speaking openly with a trusted friend or family member is often the first step toward getting things back on track.
  • Use the cbajei deposit limit tool proactively, before you feel the need to — not after a large loss. Setting a limit when you are calm and in control is far more effective.

Protecting Minors

cbajei operates a strict 21+ policy. Every player must be at least 21 years of age to register an account, make a deposit, or participate in any game or betting market on the platform. Age verification is conducted during the account registration process and at the withdrawal stage.

If you share a device with younger family members — particularly in a household in Dhaka or Chittagong where multiple people use the same phone — cbajei strongly recommends the following precautions:

  • Always log out of your cbajei account when you are finished playing.
  • Do not save your cbajei login credentials in your browser's autofill or password manager on a shared device.
  • Use your device's screen lock or parental control features to restrict access to gambling apps and websites.
  • Keep your bKash or Nagad PIN private and separate from information accessible to minors.

If you suspect that a person under 21 has accessed cbajei using your account or any other account, contact [email protected] immediately. cbajei will investigate and take appropriate action, including suspending the account and reviewing any transactions made during the period of suspected unauthorised access.

Get Help — Contact the cbajei Team

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We Are Here to Help
If you feel that gambling is becoming a problem — or you simply want to apply a limit, take a break, or ask a question about our responsible gaming tools — the cbajei support team is available to assist you. All responsible gaming requests are handled confidentially and without judgement.
Write to us any time. Please include your username and a brief description of your request. Our responsible gaming team aims to respond to all such requests within one business day (Bangladesh Standard Time, UTC+6).
Explore cbajei Responsibly
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