cbajei Privacy Policy

cbajei is committed to protecting the privacy and personal data of every player who uses its platform. As a platform that serves Bangladeshi players, cbajei collects the minimum personal information necessary to provide a secure, reliable, and legally compliant gambling service. We do not sell personal data to third parties and we do not use your data for purposes unrelated to the provision and improvement of the cbajei platform.

This Privacy Policy covers all data processing activities connected to the cbajei website at cbajei.app, including account registration, deposit and withdrawal transactions, gameplay activity, customer support interactions, and any communications you receive from cbajei. It applies to all players regardless of the device or method used to access the platform.

cbajei collects personal data in the following categories. The specific data points collected within each category are described below:

cbajei does not knowingly collect personal data from individuals under 21 years of age. If we become aware that data belonging to a person under 21 has been collected, that account will be closed and the associated data deleted in accordance with our data retention policy.

cbajei does not sell, rent, or otherwise disclose your personal data to third parties for their own marketing or commercial purposes. Your data is shared with external parties only in the following limited and controlled circumstances:

• Payment Processors: When you deposit or withdraw funds, cbajei shares the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard) to process the transaction. Each provider operates under its own privacy terms and security standards.
• Game Content Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to facilitate gameplay. These providers do not receive your full name, mobile number, or financial account details.
• Identity Verification Services: cbajei may engage third-party KYC or identity verification providers to assist with confirming the authenticity of documents submitted during the account verification process. These providers process data solely on cbajei's instruction and are contractually bound to maintain confidentiality.
• Legal Authorities: cbajei may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other competent authorities where required to do so by applicable law, a valid court order, or in the context of investigating serious fraud or financial crime.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of cbajei's business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and given the opportunity to close their account prior to the transfer taking effect.

All third-party processors engaged by cbajei are required to maintain appropriate technical and organisational security measures and are prohibited from using cbajei player data for their own independent purposes.

cbajei uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. The categories of cookies in use are as follows:

You can manage cookie settings through your browser. Disabling essential cookies will prevent you from logging in and using core platform features. Disabling analytics or preference cookies will not affect your ability to play or transact on cbajei.

cbajei does not use third-party advertising cookies or retargeting pixels. Your browsing activity on cbajei is not shared with advertising networks.

cbajei retains personal data for as long as your account is active and for a defined period thereafter, in accordance with the following principles:

• Active accounts: Personal data is retained for the full duration of your active account relationship with cbajei, plus a minimum post-closure retention period required to fulfil legal and regulatory obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years following the date of the transaction to satisfy anti-money laundering record-keeping requirements.
• Identity verification documents: KYC documents are retained for a minimum of five years following account closure or the completion of the verified transaction, whichever is later.
• Support communications: Records of support interactions are retained for three years following the date of the communication.
• Gameplay logs: Detailed gameplay logs are retained for two years from the date of the session, after which they are aggregated and anonymised.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

As a cbajei player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the cbajei support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise.

cbajei implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the cbajei platform.
• One-way cryptographic hashing of account passwords — cbajei staff cannot view your password in plain text.
• Access controls ensuring that personal data is accessible only to cbajei staff with a legitimate operational need.
• Regular security assessments of the cbajei platform infrastructure.
• Monitoring systems designed to detect and respond to suspicious access patterns or potential data breaches.

While cbajei takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying cbajei immediately if you suspect any unauthorised access to your account.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, cbajei will take prompt action to contain the breach, assess its impact, and notify affected players as appropriate under the circumstances.

The cbajei platform is strictly for adults aged 21 years and over. cbajei does not knowingly collect, process, or store personal data relating to individuals under 21 years of age. If cbajei identifies or is notified that an account has been created by or on behalf of a person under 21, that account will be immediately suspended, the associated data will be reviewed, and the account will be permanently closed.

If you are a parent or guardian and you believe that a person under 21 in your care has registered on cbajei, please contact [email protected] immediately. cbajei will investigate the matter and take appropriate action, including deletion of the minor's personal data, within a reasonable timeframe.

cbajei may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and services offered on the platform. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where the changes significantly affect your rights or the way we handle your data, we will notify registered players via their account or mobile number.

Your continued use of the cbajei platform after the updated policy has been posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how cbajei protects your personal data.

For any questions, concerns, or data rights requests related to this Privacy Policy, please contact the cbajei support team at [email protected]. We aim to respond to all privacy-related enquiries within five business days (Bangladesh Standard Time, UTC+6).